Jet Airways flight returns to Mumbai as passengers suffer nose, ear bleeds

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Indian aviation regulator - Directorate General of Civil Aviation (DGCA) confirmed that the incident was caused by an error by the flight crew.

The Boeing 737 aircraft has returned to Mumbai.

Passenger Darshak Hathi said there was also a problem with the air conditioning on the aircraft after it took off.

According to media reports several passengers suffered nose bleed and headaches when the cabin crew forgot to pressurise cabin during take-off.

"I saw many people having nose bleeds", passenger Joel D'Souza told CNN.

Lalit Gupta, joint director general, Directorate General of Civil Aviation (DGCA) told Times of India that the crew forgot to use the switch meaning pressurisation could not be maintained.

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"All guests were deplaned safely and taken to the terminal", the carrier said. "First aid was administered to few guests who complained of ear pain, bleeding nose". Passengers aboard the flight claim there were no announcements made and there were no staff to help with the situation.

The nose and ear bleeding on the early morning flight Jet Airways flight 9W-697 on Thursday was a result of cabin pressure not being maintained, a DGCA official said on condition of anonymity. A passenger narrated how the oxygen masks got deployed after which the crew announced that the flight would return to Mumbai, triggering panic among some passengers.

Jet Airways did not immediately respond to a request for further comment from ABC News.

If a plane loses cabin pressure at altitude, the passengers suffocate unless they have an alternate source of oxygen. Some of the passengers documented their "terrifying" experience online, with one noting passenger safety was "completely ignored", per the Times.

The Centre on Thursday directed the Directorate of Civil Aviation to prepare a safety audit plan within 30 days involving assessment of safety parameters of airlines, airports, flying training schools and companies carrying out maintenance, fix and overhaul of aircraft, ANI reported. The members of the cockpit crew were suspended pending an investigation, and all passengers were safe with only minor injuries suffered, according to the airline.

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